Managing short-term rentals (STR) is a balancing act. They boost local economies but can also disrupt community peace with late-night parties, blocked driveways, and unauthorized rentals.
They can leave bandwidth-constrained local governments scrambling to address real-time challenges, with places like San Bernardino reporting 95 complaints over the two weeks of spring break 2024. Without the right STR management tools, enforcing compliance becomes time-consuming and inefficient.
To address these challenges, leading GovTech company Deckard Technologies has introduced two transformative add-on features for Rentalscape: the 24/7 Hotline and Online Complaint Form.
Rentalscape’s 24/7 Hotline ensures residents have a direct line to report STR-related issues anytime, day or night. From noise complaints to parking violations, this scalable GovTech software tool empowers communities to act fast.
"The ability to file a complaint formally against a short-term rental allows constituents to have power handed back to them in situations they feel are powerless. This service gives communities actionable insights they can use to make real improvements."
— Garrett Lundberg, Sales Director at Deckard Technologies
Together with the Online Complaint Form, the hotline offers local governments a streamlined compliance tool to track and address recurring problems while enforcing future regulations.
Rentalscape’s 24/7 Hotline is designed to meet the unique needs of local governments, offering three service tiers:
Basic Tier: Logs complaints in a centralized system for easy review by city officials.
Classic Tier: Alerts emergency contacts for urgent issues like noise disturbances or trash violations.
Premium Tier: Features customizable scripts and escalates critical concerns, such as safety issues, to appropriate enforcement authorities.
With these options, Rentalscape ensures that every community—from small towns to bustling cities—gets the GovTech tools it needs to manage STR challenges effectively.
Rentalscape doesn’t just log complaints—it transforms them into actionable insights. Its 24/7 Hotline and Online Complaint Form make it easy for residents to report STR issues, complete with evidence like photos or videos. These reports are then linked to specific properties using automation and data analysis.
Deckard Technologies then uses data and automation to link reports to specific properties, helping local governments identify concerns, track trends in complaints, and take targeted action.
Rentalscape’s 24/7 Hotline and Online Complaint Form empower communities to address STR-related challenges head-on. From noisy neighbors to unregistered rentals, these tools reduce resource strain, improve compliance, and foster a more harmonious environment.