Unlike other providers, our customers have direct access to all senior staff - not just their email addresses, but their personal cellphone numbers.
We build relationships with our customers and because of this, we are yet to lose a customer to another provider. The executive team often travels to meet with clients, speaks at town meetings and is continually incorporating customer feedback into our products.
Our customers do not have the vexation of dealing with call centers - if they have a query or concern, they can contact us immediately.